FAQ's
Welcome to our FAQ page! Here you will find answers to some of the most common questions about our van hire services. Whether you're unsure about the booking process, need details on our fleet, or have specific queries about insurance and pricing, we are here to help. If you don't find the answer you're looking for, feel free to reach out to our friendly team. We are always happy to assist!
FAQ's
What types of vans do you offer for hire?
We offer a wide range of vans, including small vans for light tasks, medium vans for bigger loads, and large vans for large-scale moves or commercial use. Our fleet is well-maintained and designed to cater to various needs.
How do I book a van?
Booking a van is simple! You can easily reserve your vehicle online via our website or by calling our team directly. Just tell us your preferred vehicle type, hire duration, and pickup location, and we’ll handle the rest.
Do you offer one-way rentals?
Yes, we offer one-way rentals, meaning you can pick up a van from one location and return it at another. This option is perfect for long-distance moves or deliveries.
Is insurance included in the hire price?
Yes, insurance is included in the hire price. We ensure that all our vans are covered, so you can drive with peace of mind.
How long can I hire a van for?
We offer flexible rental terms, ranging from a few hours to several months. Whether you need a van for a day, a weekend, or a long-term project, we have a rental duration to suit your needs.
Do I need to return the van with a full tank of fuel?
Yes, we ask that you return the van with the same amount of fuel as when you picked it up. This ensures a smooth handover for the next customer.
What if I damage the van during the rental?
If any damage occurs during your rental, please contact us immediately. We offer a damage policy and can help with the necessary steps to resolve the issue. Your rental will be covered under insurance, so you won’t be left with unexpected costs.
Are there any age restrictions for hiring a van?
Yes, you must be at least 21 years old to hire a van with us. Drivers under 25 may incur a small surcharge, depending on the van size.
Can I add an additional driver to my rental?
Yes, you can add an additional driver to your rental. The second driver will need to provide their driving details and be covered by the same insurance.
What do I need to bring when picking up the van?
When picking up your van, you will need to bring a valid driving license, proof of identity (e.g., passport or utility bill), and a payment method. If you are adding an additional driver, they will need to provide the same documents.